Information Collection & Use
Boyne Resorts collects personally identifiable information from a variety of sources including:
- Hotel Registrations
- Website Registrations
- Season Pass Sales
- Equipment Rental Forms
- Ski School Registrations
- Golf Tee Time Reservations
- Spa and Fitness Center Reservations
- Customer Loyalty Program (BoyneRewardsSM)
- Purchased Mailing Lists
- Data provided by our business partners
- Various Contests, Promotions and Giveaways
Boyne Resorts owns and operates the following properties and all data collected through normal operations at these locations:
- Boyne Mountain, Boyne Falls, Michigan
- Boyne Highlands, Harbor Springs, Michigan
- The Inn at Bay Harbor, Bay Harbor, Michigan
- Bay Harbor Golf Club, Bay Harbor, Michigan
- Crooked Tree Golf Club, Bay Harbor, Michigan (50% owner)
- Country Club of Boyne, Harbor Springs, Michigan
- Big Sky Resort, Big Sky, Montana
- Brighton Ski Resort, Brighton, Utah
- Loon Mountain Resort, New Hamsphire
- Gatlinburg Sky Lift, Gatlinburg, Tennessee
- Cypress Mountain, Vancouver, British Columbia, Canada
- Sunday River Resort, Bethel, Maine
- Sugarloaf, Carrabassett Valley, Maine
In addition, Boyne Resorts is in partnership with New Frontiers LLC in the ownership and operation of the following properties:
- The Mountain Grand Lodge and Spa, Boyne Mountain, Boyne Falls, Michigan (Boyne Mountain Management, LLC)
- Avalanche Bay Indoor Waterpark, Boyne Mountain, Boyne Falls, Michigan (Boyne Mountain Recreation, LLC)
Boyne Resorts is also the sole owner of the following website domain names and all data collected through them:
Products and Services
If you purchase a product or service online from us, we request certain personally identifiable information from you on our login and checkout pages. These products and services include but are not limited to products from www.BoyneCountrySports.com; online tee-time reservations from www.BOYNE.com and season pass sales from www.BOYNE.com. You must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Upon furnishing your personally identifiable information, Boyne USA Resorts will enter that information into our corporate marketing database. You will begin to receive periodic e-mail and direct mail communications, which include e-newsletters, surveys and special promotions.
Out of respect for your privacy, we present the option not to receive these types of communications. See the "Choice/Opt-out" section for more information.
To be removed from our direct mail database associated with our Michigan and Montana properties, please e-mail firstname.lastname@example.org or submit your request in writing to:
Boyne Resorts Marketing Department
PO Box 19
One Boyne Mountain Road
Boyne Falls, MI
Web site www.Boyne.com
Big Sky Resort Marketing Department
PO Box 160001
One Lone Mountain Trail
Big Sky, Montana
Web site www.BigSkyResort.com
To be removed from a direct mail database associated with our western operations and properties, please submit your request in writing to or contact:
12601 E. Big Cottonwood Canyon
Web site www.SkiBrighton.com
P.O. Box 91252
West Vancouver, B.C.
Web site www.CypressMountain.com
To be removed from a direct mail database associated with our eastern operations and properties, please submit your request in writing to or contact:
Loon Mountain Resort
60 Loon Mountain Rd.
Lincoln, NH 03251
Web site www.LoonMtn.com
Sunday River Ski Resort
P.O. Box 4500
Newry, ME 04261
Web site www.SundayRiver.com
5092 Access Road
Carrabassett Valley, ME 04947
Web site www.Sugarloaf.com
Social Security Numbers
Social Security Numbers are not collected from our customers or used for any purpose.
Surveys or Contests
From time to time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
Your personally identifiable information will be added to our corporate marketing database and used as described under the "Products and Services" section above.
Your customer survey ratings will be used as a tool to help us improve our products and services.
If you choose to use our referral service on www.BoyneRewards.com to tell a friend about our site and redeem points for doing so, we will ask you for your friend's name and e-mail address. We will automatically send your friend a one-time email inviting him or her to visit the site. Boyne USA Resorts stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend's name and email address will not be added to our corporate marketing database.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions through the use of monthly e-newsletters and individual email campaigns.
Based upon the personally identifiable information you provide us via www.BoyneRewards.com, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Boyne Resorts will share profile information with other third parties that have contracted with us in new business ventures.
Supplementation of Information
In order to keep your contact information current, we use a third party to verify your postal address prior to any direct mailing. Your records will also be checked for a change-of-address form filed at the United States Post Office. Our corporate marketing database will be updated as a result of this process.
Information Sharing and Disclosure
Personally Identifiable Information
We Occasionally Share Personally Identifiable Information with Third Parties.
In the normal course of business, Boyne Resorts will contract with certain business partners to develop new product or service offerings. As a normal part of these business ventures, our corporate marketing database will be shared with our business partner.
Current Business Partners
Boyne Resorts currently has an agreement with McKeough Land Company Inc. (an Illinois Corporation, whose address is 208 Franklin Avenue, Grand Haven, Michigan, 49417) to allow two mailings per year to our corporate marketing database in an effort to advertise all phases of the "Boyne Reserve" development.
Boyne Resorts also currently has a mailing list agreement with Bluegreen Vacations Unlimited, Inc., (Bluegreen Vacation Club) whose address is 4960 Conference Way North, Suite 100, Boca Raton, Florida 33431. Boyne Resorts has granted Bluegreen Vacation Club a non-exclusive, limited, license to use and access the Boyne Mailing List for the duration of contract agreement that expired in 2007.
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Boyne Resorts does not utilize any third party service providers at this time.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web sites.
If you no longer wish to receive our e-newsletter and promotional communications, you may opt-out of receiving them by following the instructions (update profile/unsubscribe link) included at the bottom of each e-newsletter or email communication. We offer an opportunity to opt-out of certain communications on our profile page eNews Preference, or you may contact us at email@example.com or by mail (See the "Contact Us" section) to opt-out.
Through the use the profile page mentioned above, individuals would also be able to update their personally identifiable information they have on record with Boyne USA Resorts.
Announcements of any third parties planning on using your personal information will be made on our corporate Web site at www.Boyne.com, so you can make an informed choice as to whether or not to share your information with that party.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use all of the features of our site, including purchasing tickets and other products online. We may track the website you come from or go to. We may track what browser you use so as to send you pages appropriate for your browser. We may also collect your Internet Protocol (IP) address, browser type, domain names, access times and referring web site addresses. We may use this information for the operation of online services, to maintain quality of online services, and to provide general statistics regarding use of this website.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
We use tracking tags such as pixels or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partners including DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and tracking tag technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
Links to Other Sites
Various links across Boyne Resorts' Web sites do contain links to other sites that are not owned or controlled by Boyne Resorts. Please be aware that we, Boyne Resorts, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by Boyne Resorts websites.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our profile update page at www.Boyne.com or by contacting us by postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or shopping pages, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org.
In the event Boyne Resorts goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail or notice on our corporate Web site Boyne.com of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page at Boyne.com.
PO Box 19
Boyne Falls, Michigan